Warranty Information

Your Home Warranty & Maintenance Guide

Please see attached document for a full outline of information.

During your first year, your home is covered by a comprehensive warranty regulated by the Homeowner Protection Act and supported by National Home Warranty. 

Key Warranty Milestones

1. Pre-Occupancy Orientation
   • Before move-in, a Customer Care representative will walk you through your home and document any issues on the Pre-Occupancy Inspection Report for necessary repairs.
2. Six-Month Service Request
   • Keep track of any concerns and submit them at the six-month mark. A representative will review and address issues under the Residential Construction Performance Guide. 
3. Year-End Service Request
   • Before your one-year Workmanship & Materials Warranty expires, submit any final concerns. Repairs will be made under warranty guidelines. 
4. Long-Term Warranty Coverage (2-5-10 Plan)
   • 12 months: Materials & labour defects in your home. 
   • 15 months: Materials & labour defects in common areas (for multi-unit buildings). 
   • 24 months: Defects in gas, electrical, plumbing, HVAC, exterior cladding, windows, and doors. 
   • 5 years: Protection against water penetration in the building envelope. 
   • 10 years: Structural defects affecting the home’s safety and usability. 

Your Responsibilities as a Homeowner

• Read operation manuals and maintain all appliances and systems properly.
  
• Avoid major wall coverings (e.g., wallpaper) until after the first year to allow for drywall repairs. 
• Stay updated on Strata Council matters, especially common area warranties. 
• Don’t attempt repairs yourself if you want them covered under warranty. 
• Mitigate damages—report defects promptly to ABC Properties and National Home Warranty to ensure coverage. 

For any issues, contract Bosa Properties Customer Care as soon as possible. If a dispute arises, National Home Warranty or the Homeowner Protection Office can assist.