How to Approve or Reject a Registration Request

TABLE OF CONTENTS

• Overview
• How to Approve a Registration Request.
• How to Reject a Registration Request.

Overview

As a homeowner, you have the option to approve or reject other users, such as Tenants, Realtors, Property Managers, etc..., to have access to your units' Bosa Properties Customer Portal account. Read our article on How to Register for a Bosa Properties Customer Portal Account for more information.

Once the user completes the form in the Sign Up page, two automated actions will occur:

1. A new ticket with the Subject: Registration Request: [Registrants Name] will be created under your account.
2. You will receive an email notification of the new ticket created.

Note: The ticket and email notification will be assigned to the Primary homeowner/purchaser of the unit. If you would like to change the designated Primary homeowner assigned to the unit, please submit a General Inquiry ticket or email customercare@bosaproperties.com

How to Approve a Registration Request.

Tip: You must activate your Bosa Properties Customer Portal in order to proceed with the steps below. Read our article on How to Activate your Bosa Properties Customer Portal Account for more details.

1. Once logged into your Bosa Properties Customer Portal account, click on My Tickets.
   
2. Click on the Registration Request ticket to review the details.
   
3. On the right hand side, click on the drop-down field called Approved for Registration.
   
4. Select Approve.
   
5. Click Update.
   
6. Once you completed steps 1 - 5, two automated actions will occur:
   1. An activation email will be sent to the Registrant's email address.
   2. The Registration Request ticket Status will be set to Closed.

How to Reject a Registration Request.

1. Follow steps 1 - 3 of How to Approve a Registration Request.
2. Select Reject.
3. Click Update.
4. Once you completed the steps above, the Registration Request ticket Status will be set to Closed.